Shipping & Returns
2 Cherry Brook Square
Monday – Friday: 9.00 – 5.30
Saturday: 9.00 – 5.30
Sunday: 10.00 – 4.30
We will ensure that orders will be dispatched within 2 working days of receiving your order.
Items over £20 in value will be sent via recorded delivery.
Heavy items will be sent via DHL or Parcelforce
This applies to England and Wales. Unfortunately for Europe, ScotlandNorthern Ireland and Eire all couriers charge an excess for delivery of large items. Where as we feel this is unfair, we do unfortunately have to pass some of the costs on to customers from these areas. Could you please call for the excess delivery charge
Out of stock
In the unlikely event of a product being out of stock we will inform you with availability date or offer you a full refund.
Before returning any item to Andrews Aquatics, you must contact us first by either phone or email within 24 hours,
For "smaller" products that are found to be faulty or have been damaged on arrival we will ask you to return the item to Andrews Aquatics in the original packaging that came with the product. We will then either replace or refund this product.
For "larger" products we will either: -
We will arrange collection this must be occompanied by the original packaging:
We will ask for proof of the damage or fault by digital photo. This can be sent to us via email
We will then replace or refund on inspection
For problems or defects that develop within the warranty period (which can be claimed under the terms of the manufacturer’s warranty), please contact us by phone or email quoting the order / invoice number, product description, date of purchase. Depending on the nature of the problem, it may be necessary for us to ask you to return the product to us under the terms of the warranty. If this is necessary, the cost of return will be at your expense. The replacement product will be sent to you at our expense.
Right to cancel
You have the right to cancel your order from andrews Aquatics Online Store within 24 hours. Please contact us by calling 01803 844498 with confirmation details of the product that you would like to return. You also have the right to cancel your order within 7 days of receipt and notice of this cancellation must be given in writing by email or post within this time period. If you request to cancel your order after the product has been received, you have a statutory right to have taken due care and attention to the goods whilst in your possession. Failure to do so may result in action against you. You will be required to return all goods for which you have given notice of cancellation at your own expense. Part of your statutory right of care is to ensure that the goods are returned to us without damage or loss as failure to do so may result in action against you
Telephone Order – during business hours
If you prefer placing your order via telephone, please call us 01803 844498
Andrews Aquatics are committed to protecting your personal information safely and securely with the parameter set with the Data Protection Act 1998 (DPA 1998) . We WILL not sell, distribute or give out any of our customer's information to third parties and the information will only used by Andrews Aquatics and it staff. We understand how valuable your personal information and privacy is. This way, you can be rest assured that any personal information that you enter onto our database will stay within this database.
What kind of information does Andrews Aquatics collect from customers?
Andrews Aquatics collects the necessary information such as name, telephone number, mailing address, e-mail address, credit card information, billing information, IP address, etc. to ensure secure and quick ordering process. We will use this information to identify our customers when logging in to the site. We will only use your e-mail address to notify you of any promotions and important informational updates we might have and for ordering purposes.
Does Andrews Aquatics share your information with other party?
No and as explained above, Your personal information is never shared with any other parties and is for the sole use of Andrews Aquatics
What is a Cookie and how does it relate to me?
A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you. The information we collect are gathered to ensure secure ordering process and to provide better web browsing experiences.
Any questions regarding this Policy should be directed to our contact page where we will endeavor to get back to you as soon as possible.
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